PRIVACY POLICY

This Privacy Policy describes our policies on the collection, use, and disclosure of your information in connection with your use of our website located at www.redplanethotels.com and our mobile applications (the “Site”). The terms “we”, “us”, “our” and “Red Planet” refer to Red Planet Hotels Limited. When you use the Site, you consent to our collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

When you place a hotel reservation, we request your name, email address, mailing address, phone number, credit card number and expiration date. We use this information to process and fulfill your reservation.

Information we collect on the Site may be used to enhance your experience in the following ways:

  • Confirm your hotel reservations
  • Request your evaluation of a hotel stay via a satisfaction survey
  • Send you emails that relate to a hotel stay
  • Bill your credit card
  • Respond to your customer-service inquiries or requests
  • Communicate special offers and featured items to you, if you choose to receive such notices
  • Customise your experience on the Site

Your hotel stay information is collected and stored by our hotels locally, and subsequently transferred to a centralised database. This facilitates aggregated trend analysis used for hotel management purposes such as planning new hotel locations, evaluating hotel amenities, guest preferences, and advertisement planning. We may use the record of your stay to send you via email, communications such as guest surveys or promotional offers and benefits. You may “opt-out” or choose to be excluded from these communications at any time by using the “unsubscribe” feature included on each email message.

When and With Whom We Share Your Personal Information

We will share personal customer information with our hotels, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer reservations, offering certain products and services in connection with the Site, providing customer service, detecting, preventing or taking action against fraud, enhancing and improving customers’ online experience, enabling access to our partners’ sites, providing a personalised online experience, completing credit card transactions, or other similar business purposes.

Aside from the purposes described above, we do not share your personal information with any other third parties unless we have your permission. We, however, reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to (i) protect the safety of hotel guests, employees, the public or Red Planet’s property, or in the event of a sale or transfer of assets of our company; or (ii) to comply with a judicial proceeding, court order, or legal process on the Site.

Links to Other Sites

The Site may contain links to unaffiliated third party websites. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites. You can always know what site you are on by checking the location bar within your browser.

Credit Card Payment

We may collect and store billing and credit card information. This information will only be shared with third parties who perform tasks required to complete the purchase transaction (such as fulfilling orders and processing credit card payments). When you submit credit card numbers, we encrypt that information using industry standard technology.

Cookies and Other Computer Information

We may use cookies and similar technology in connection with your use of the Site (the “Cookies”). Cookies may have unique identifiers, and reside, among other places, on your computer, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Site, such as your browser type, search preferences, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. You can disable some (but not all) Cookies in your device or browser settings, but without these identifying files you will not be able to take advantage of certain desirable features of the Site.

This Site may include social media features. These features may collect your Internet Protocol (IP) address, which page you are visiting on the Site, and may set a cookie to enable the feature to function properly. Your interactions with these features may be transmitted to the social media company and are governed by that company's privacy policy.

We also collect certain technical information from your computer each time you request a page during a visit to our web sites. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type and the address of a referring the Site, if any. We collect this information to enhance the quality of your experience during your visit to our site and will not sell or rent this information to any third parties.

Data Privacy

Under the data protection legislation of various countries, we are required to particularly draw your attention to the fact that by using the Site, you accept and explicitly authorise that your personal information which is supplied by you shall be processed by Red Planet, in its capacity of data controller, by its subsidiaries, affiliates or franchisees, and may be transferred worldwide to third parties to process your personal data on our behalf or where required by applicable law or in the event of a company reorganization, merger or acquisition, for use of such information for its (their) administration of membership records, guest service, advertising, marketing and communication purposes.

Right of Access to Data

You have a right of access to your data by sending a written request to us at:

Red Planet Hotels Limited
The Offices at CentralWorld, Unit 1901
999/9 Rama 1 Road, Pathumwan
Bangkok, 10330
THAILAND

Changes to Privacy Policy

We reserve the right to change, modify or amend this Privacy Policy at any time. However, if there are changes made to the use of users’ personally identifiable information in a manner different from that stated at the time of collection we will notify you by posting a notice on our prior to the effective date of the changes. By continuing to access or use the Site after those changes become effective, you agree to be bound by the revised Privacy Policy.

Last updated at 3rd April, 2015