TERMS AND CONDITIONS OF BOOKING

RATE DESCRIPTION

Total Price includes (i) room rate, (ii) the applicable taxes as detailed in Clause 2 below, and (iii) the service charge as detailed in Clause 3 below. Other hotel-specific service charges may also apply. Please check with hotel for details.

Taxes

Value Added Tax and local tax are not included in the room rate. Please refer to applicable tax rates for each hotel in the table below.

Hotel NameValue Added Tax
(per room rate per night)
Local Tax
(per room rate per night)
Amorsolo, Makati, Manila12%0.6%
Angeles City12%Local Tourism Fee: Php20 per guest per stay
Asakusa, Tokyo8%
• no tax if the room rate is lower than JPY 10,000 per person per night.
• JPY 100 per person if the room rate ranges between JPY 10,000-14,999 per person per night.
• JPY 100 per person if the room rate ranges between JPY 10,000-14,999 per person per night.
Aseana City, Manila12%0%
Asoke, Bangkok7%0%
Bekasi0%10%
Cagayan De Oro12%0.75%
Cebu12%0.75%
Davao12%0.75%
Mabini, Malate, Manila12%1%
Hat Yai7%0%
Makassar0%10%
Makati, Manila12%0.6%
Naha, Okinawa8%0%
Ortigas, Manila12%0.7%
Palembang0%10%
Pasar Baru, Jakarta0%10%
Patong, Phuket7%1%
Pattaya7%0.5%
Pekanbaru0%10%
Timog Avenue, Quezon City, Manila12%0.8%
Solo0%10%
Surabaya0%10%
Surawong, Bangkok7%0%

SERVICE CHARGE

10% of the room rate per night. The service charge is already included in the Total Price.

PAYMENT

You may either (a) pre-pay for the entire stay in full by credit card at the time of booking; or (b) pay later upon your arrival.

CANCELLATION/NO-SHOW POLICY

(a) If you have pre-paid in full by credit card at the time of booking:

Your room will be guaranteed. Once you have booked a room and it has been confirmed by us, you cannot cancel your booking, i.e. no refund will be made. Cancellation of your reservation and/or failure to arrive at the hotel on the scheduled arrival date will result in forfeiture of your prepayment in full. Taxes and service charge will apply.

(b) If you choose to pay upon arrival:

Your room will not be guaranteed and will be held until 16:00 on the date of arrival. If you fail to check-in before 16:00, the room will be immediately released and made available to other customers. Once your room is released, space will be subject to availability as at the time of your check-in, and the rates offered will be the prevailing rates as at time of check-in.

If you are scheduled to arrive after 16:00, you may call the hotel reception or our call center to confirm your booking before the releasing time, i.e. before 16:00. You will be required to provide your credit card details and make prepayment in full. By this means, your room will be guaranteed. Thereafter, cancellation of your reservation or failure to arrive at the hotel on the scheduled arrival date will result in forfeiture of your prepayment in full. No refund will be made. Taxes and service charge will apply.

Changes

Once you have booked a room and it has been confirmed by us, no amendments or changes to booking details (e.g. name and number of guests, number of room, date of arrival and departure, etc.) can be made.

Parking

Free Parking is limited and is on a first come, first served basis.

BIRTHDAY PRIVILEGE

A REMEMBERED member receives a 25% discount on the Total Price when staying at any Red Planet hotels on your birth month. To avail this privilege, you must:

• Be a REMEMBERED member;

• Make a booking at any time, for a stay during your birth month. The discount also applies to any number of consecutive nights in the month following your birth month at the same hotel, provided that you check-in during your birth month;

• Make a booking via www.redplanethotels.com or Red Planet mobile application; and

• Be one of the guests who check-in (you will receive a discount for all rooms booked pursuant to the Birthday Privilege terms and conditions as long as you are one of the guests).

You will be required to present your original and valid government-issued photo identification with the birthdate imprinted for verification upon check-in. If you fail to do so, your booking will be cancelled. Should you wish to re-book the room, the rates offered will be the prevailing rates as at time of check-in.